Introduction

Thanks for your trust in the application “Done”.

“Done” application is committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which your personal data will be processed by us as the data controller of your personal data. This policy “Privacy Policy” shall apply to the application and all the services provided through it and all the services or the other applications and sites belonging to us and which participate with us in providing the services and it shall form an integral part of terms and conditions. By visiting “Done” application you are accepting and consenting to the practices described in this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how they will be treated by us.

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Section 1: Definitions

In this policy unless otherwise required by the context, the following terms shall have the meanings referred to.

“The owner” or “the owner of the application” refers to the owner of the “Done” application and its legal owner before all government bodies, whether the current owner or any person or body to which the property is transferred in the future.

“User”, “you” or “your” refers to each person who visit or uses the application in any of its forms whether he is a service provider or client etc.

“The service” refers to all services allowed to be provided via ” Done” application in accordance with the provisions of this agreement and authorized to be provided in accordance with the regulations applicable, which are displayed by service providers through the application and are available for booking or purchase by clients, including but not limited to (contracting, maintenance) services.

“Service Provider” refers to every person or company registers in the application for the purposes of providing the services permitted by the administration of the application to clients.

“Client” refers to every person requests the services of service providers displayed through the application, which includes any of the services permitted to be provided by service providers via the application.

“Policy” or “Privacy Policy” refers to this document as well as the terms and conditions contained herein.

“Data” shall refer to the personal data (all identification data of the user such as name, birth date, nationality, address, e-mail, the mobile phone No, bank account No and other data of the user) and the use data of the user (all non-personal data connected with your use of the internet such as that related to your computer, your mobile phone, your activities or transactions via the application).

Section 2: Data we collect about you

We might collect, use and process the following data about you:

(1) If you are registering in the “Done” application as (an individual) service provider, you must provide us with the following data (name, email, service provider photo, mobile number valid residence, technical specialization must be proven in the residence or work permit, proof of employment under the sponsorship of a Saudi company, institution or individual).

(2) If you are registering in “Done” application as a facility service provider (institution or company) you must provide us with the following data (name of the facility , valid commercial register, email, mobile number, the number of technicians registered in the application).

(3) The service provider uploads their profile picture via the application, whether it is an individual working through a Saudi sponsor, in accordance with regulations applicable, or as a service provider to a company or institution.

(4) The data you provide us with upon reporting a problem related to your use of the application or with either party to the agreement (Service provider, Client).

(5) Data of the payment by the service provider necessary for paying the subscription fees and which includes the personal data or commercial data and the banking information.

(6) The data you provide us with upon the occurrence of a problem related to the process of payment of the amounts you must pay.

(7) The data you provide us with upon the contact with us or with our technical support.

(8) The data we see to be necessary for ascertaining your identity or ascertaining the validity and legality of any operations you carry out via the application including a photo copy of your passport or ID card.

(9) We maintain all the data related to your transactions or activities you carry out via the application.

(10) We maintain the data you provided us with upon the answering by you of the questions or questionnaires via the application.

(11) You know and acknowledge with consent that we might collect your data in our online records or paper records according to what we deem appropriate.

Section 3: Age

The service provider and the client shall be stipulated to be 18 years old at least for registering an account with us in the application, provision of services or benefiting from them.

Section 4: Account

(1) We require from you to create your account in the application for allocating your experience while using the services and enabling the service provider to provide the service as well as enabling the client to benefit from them in addition to securing the electronic payment process and it shall be permitted for us not to stipulate the account in view of the promotional symbols provided to the new users of the services.

(2) When the client/service provider creates an account in the application, he:

· Acknowledge that the information is true, legal and connected with him as well as the correspondence to the data required via the application.

· Undertakes to maintain the accuracy of the information and data he provided via the application or through the contract.

· You acknowledge that your use of the services shall not violate any law or regulations in force or any of the conditions herein.

· You acknowledge that you shall be liable for the user name and password of your account as well as for the disclosure of data done via this account.

(3) The service provider must notify the application in case of changing his mobile number or address .

Section 5: Cookies

Correlation definition files “Cookies” are text small files stored on your device once you visit the application and they don’t appear in the form of a program and they don’t bear viruses or espionage techniques at all and these files shall be used for the following purposes:

(1) Cookies are used for the purposes of providing services where they help us understand the using method by the visitors and users of the application.

(2) Cookies help us discover errors and repair them. Also, they help us develop our application and provide better content appropriate to the user as well as a better provision of the service.

(3) Cookies help us you find the data you need during your use of the application.

(4) They help you through your mobile phone control the settings of cookies and control they in the way that is suitable for you.

(5) We don’t have any authority over the correlation definition files related to other bodies and you undertake to have access to the privacy policies and the use of the cookies files related to these bodies.

Section 6: Limits of our use of your data

The user shall give us non-exclusive, unlimited and irrevocable license to use his data according to the following purposes:

(1) We use your data for the purposes of providing our services, turning them on, updating them, measuring the level of services and improving them.

(2) We use your data for the purposes of implementing our terms and conditions as well as the payment of amounts you must pay.

(3) We use your data for solving problems and preventing the illegal activities including the deception and hacking acts.

(4) We use your data for providing you with what is new in relation to our services, modifying them or improving them including the online communication with you via the messages of e-mail or phone through contacting you at your phone number.

(5) We use your data for the purposes of documenting the data you gave us and also for conducting investigations via the application.

(6) We use your data for documenting the data with third parties such as services providers and banks for the purpose of the safety of your transactions and documenting credit cards.

(7) We use your data to propose services and to determine the services appropriate to you.

(8) We use your data for the internal purposes such as audit, data analysis and research for improving our services and contacting the users.

(6) We use your data for receiving your questions, complaints and inquiries as well as replying them.

(7) We use your data for receiving your comments and assessment of the service you received via our application as well as replying them.

(8) We use your data for processing your answers to the questionnaires offered via the application.

(9) We use your data for providing you with the information about services you order via our application.

(10) We use your data for providing you with the information about services we think you are interested in including our special offers.

(11) We use your data for the purposes of internal work such as improving our services.

(12) We use your data for allocating the content, recommendations and advertisements we offer or offered by third parties to you.

(13) We use your data for administering and processing the competitions and promotional offers.

(14) We use your data for communicating with you in relation to the governmental contacts according to our discretion in view of the changes of the privacy policy, the conditions of use or any of our other policies.

(15) We use your data for complying with the regulatory and legal obligations.

(16) We use your data for the purposes revealed at the time of providing of your information with your agreement and according to this privacy policy.

(17) You know that the application is not authorized to be used by a service provider that sells the services in which he agrees on with the clients or assigns them to others whether they are regular or irregular, so the application has the right to exploit your data for the purposes of randomly sending inspectors to service providers registered in the application, and the inspection is made by persons affiliated with the application or authorized on its part to detect those who violates the terms and conditions.

Section 7: Protection of the user’s data

(1) The application undertakes to keep your banking or personal data for the period of time required by the nature of the transaction you are doing via the application.

(2) The application undertakes not to deal with your personal data for purposes not authorized or permitted in return for a fee or not with any other body except in case this is required from us or permitted under the relevant laws and instructions or with a prior written consent from the user to whom the information is related.

(3) The application undertakes to keep the records containing the personal data of the user or any records of online communications in our charge or under our control or with our agents or employees.

(4) The application undertakes to take the reasonable steps for ensuring that the user’s personal data and the relevant records are safely protected in a proportionate way in relation to their importance.

(5) We undertake to protect your privacy at all times and that we shall not sell your personal data and shall not permit its circulation with third parties.

(6) In case the application has been hacked or hacking, the application will not be responsible in any way whether in whole or in part for the use, copy or sell of your data or part of them.

Section 8: Disclosure of your data to third parties

(1) We on our part undertake within the limits legally permitted not to uncover your confidential information and not to use it in a way that conflicts with your right to privacy.

(2) We undertake not to circulate your information and not to sell it to third parties. But you shall entitle us to allow our employees to deal with your personal information within the limits of providing the services.

(3) We may disclose your personal information to any member of our group which means our subsidiaries and our institutions.

(5) We may disclose your personal information to third parties:

In case of the sale by us of the application or any assets belonging to us, we shall disclose your data to the buyer.

if we are required to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or any other agreement.

in case of a judicial decision or a decision rendered by a judicial body that binds on us to do so.

if we are required to disclose or share your personal data in order to protect the rights, property, or safety of Done application, our employees, our clients, or others.

This includes exchanging information with other companies and organisations for protection against credit risk and fraud.

Section 9: Enforcement of Law

(1) For implementing nay legal requests, we might reveal the IP address of the user and all the data registered in the registration form or provided to us by the user at any time as well as all the activities and transactions he has done via the application. This, shall be determined based on the request, decision or the judicial decision rendered to us.

(2) The application creates a database that includes all the basic information about the service provider, including the dates of their joining to the application, actions taken against them regarding the deletion or blocking from the application, and the dates of that as well as recorded orders.

(3) The application, its owner and employees have the right to search, investigate and inquire about the service providers with the competent authorities whether they had left the Kingdom permanently or temporarily and whether their names, data or pictures have been exploited after the final exit, illness, accident, vacation, imprisonment in a case, the end of their residence, passports, work permits or cards, or forgery of any of this and anyone who registers himself or is registered by his company, institution or sponsor is fully responsible for this exploitation before the security and judicial authorities and apply to him all the regulations, sanctions and fines imposed without the slightest legal responsibility on the application or its owner.

(4) The service provider must ensure that the client is the employer and that he does not sell services from inside the application, in order to preserve his rights, and to call the client when present on the client’s mobile and the service provider is obliged to inform the application of that violation “if any” for the application to take appropriate action against the violator client in accordance with the terms, conditions and privacy policy and applicable regulations.

Section 10: Obligations of Parties

(1) The client knows and agrees that the application controls only the data collected by itself or providing by the client to us and we have no control over any data provided by the client to the service provider. Thus, the client shall be bound not to disclose any unnecessary personal data to the service providers for the provision of services. Also, the client shall be liable for providing directly any data to the service providers without any legal or joint liability of the application.

(2) The service providers shall be bound to keep all the data obtained from the clients whether through us or the clients themselves and the service provider acknowledges not to exploit this data in relation to any sale, communication, direct or indirect or any exploitation of data whatsoever without having the consent of the client who owns the data. In case of the breach by the service provider of these obligations, he shall incur all the liability, claims and compensations without our liability.

(3) The client must before embarking on maintenance or contracting work at his site after the agreement between him and service provider to ascertain the picture of the service provider and check that it matches the picture of the service provider on the application as well as ascertain all his personal and professional papers and check their safety and compatibility with the applicable regulations, and if the client discovers otherwise the application is informed to take the necessary actions against the service provider in accordance with the terms, conditions and privacy policy, with the eligibility of the client to terminate the agreement between him and the service provider.

Section 11: Updates

(1) We shall be entitled to modify our privacy policy at anytime and we shall publish a general notice of the new modifications via the application. Also, we shall update “Last Updated” at the top of this document.

(2) Your continuity of using the application after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance of the new practices and terms.

(3) In case you don’t agree on the new modifications and updates, you must immediately suspend the use of the application.

(4) You should have access to the privacy policy from time to another in relation to its terms and updates.

Section 12: Contacting us

You can contact us at anytime via:

· E-mail Address: doneapplication73@gmail.com

· The option of “support” that exists within the application.